Shipping & Returns

• General Return Information
• Conditions and Exceptions to Return Policy
• Shipping Information

Returns Policy 

KT Pet Supply wants you to be thrilled with your shopping experience! If for any reason you are dissatisfied with your purchase, we offer 30 Day, No Hassle returns.

Return requests are taken online only. Incomplete or unauthorized returns will be refused and will be returned to you at your expense.

All returns require prior authorization and must be returned in the original packaging with all accessories, including manuals, warranties, and a copy of the original invoice/packing slip. Once the Return Authorization Number is acquired, you have 14 days to return the item(s).

Original shipping charges cannot be refunded.

If you have signed up for an account on our site, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you do not have an account, please send an email to returns@ktpetsupply.com and include the following information:

Name
Address
Daytime Phone
Email Address
Order Number
Item/Model Number
Reason for Return (ie. Defective, Changed Mind, etc.)
Desired Action (ie. Replacement, Refund, Exchange)

We will reply to your request within 1-2 business days with return instructions.


Return Conditions:

• Returns are accepted within 30 days of original purchase date for a full refund, less original shipping charges
• Items must be in new condition with the original packaging and free of pet hair, debris, odor, chew marks and/or other damage or alterations
• Items displaying excessive wear or any damage/alteration are not eligible for return
• After 30 days, please contact the manufacturer for warranty assistance

The following items may only be returned if they are unopened and unused:

• Litter boxes and Litter Kwitters
• Grooming Items
• Batteries
• Pet beds
• Electric dog fence wire may not be returned once removed from the spool.
• Boundary flags, sod staples and splices
• DVDs or Videos

Other Exceptions:

• PetSafe Wire Break Detectors are not eligible for return. Please contact PetSafe at 1-800-732-2677 for warranty assistance in the case of a defective product.
• All ERGO products must be returned directly to the manufacturer. Please contact ERGO at 1-888-ERGOSYS for return information. ERGO products are subject to a 20% restocking fee.
• The following items must be returned to the manufacturer and will incur a restocking fee of 20%: Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Doggie Dooley, Crates, Cages, Pens and Kennels, Exercise Pens, Pet Barriers, Pet Strollers

Shipping

In stock items generally ship within 1 to 2 full business days of cleared payment. Orders are shipped Monday - Friday, excluding Federal holidays.

You will be presented with shipping options on the checkout page. For your convenience, we offer a variety of shipping methods including USPS Priority and Express Mail and UPS Ground, 2nd Day Air and Next Day Air shipping.

Free shipping items are shipped via the following methods: USPS First Class Mail, USPS Priority Mail or UPS Ground. Free shipping offers apply only to orders delivered within the Continental US.

For expedited shipping orders, we make every effort to ship your order the same day, provided the order is received prior to 2:00 p.m. EST.

Shipping costs are based on package weight and destination. Shipping costs may be calculated prior to checkout by adding product(s) to your cart and using the Shipping Estimator located on shopping cart page.