About Us

KT Pet Supply is an online pet supply store owned by Taylor Retail, a family owned and operated business. Established in 2005, our mission is simple: To provide the highest quality pet products that will make life with your pet even better. We offer a wide variety of dog and cat supplies including pet training supplies and pet containment systems, as well as dog care and cat care products.

KT Pet Supply is an authorized retailer for all of the products we carry including: PetSafe, Innotek, SportDOG, Dogtra and many more. Purchasing from an authorized retailer ensures that any warranties associated with your product purchase are valid. Should any problems be encountered, we are only a phone call or email away, ready to help you get the assistance you need.

Commonly asked questions:

Do you have a physical storefront?
KT Pet Supply is an online retailer only. We don't currently have any retail locations that are publicly accessible.

Why are your prices so low? Are your products refurbished or older models?
Because we are an online only retailer, we don't have the overhead commonly associated with traditional brick and mortar stores. This enables us to offer you the lowest prices allowed by the manufacturers. All of our products are brand new and the very latest models available from the manufacturers.

Is shopping on your site safe?
Absolutely! All transactions are securely transmitted using 128 bit SSL Security. This means that all personal information is encrypted and securely sent from your web browser to our website server. You can verify that you are on a secure page by looking for the security lock icon in the lower right hand corner of your browser window. Secure web page addresses will also start with https:// in your browser's address bar.

How will you use my personal information?
We respect your privacy! Your personal information will only be used to process your order. We will never sell, rent or share your information with any 3rd party, except as is necessary to process your order (for example, in the case of items that are shipped directly from the manufacturer, we will provide your shipping address to that manufacturer). Please visit our Privacy Page for detailed information.

Will you send me promotional or other unwanted emails?
Unless you have signed up for our newsletter, we will only send emails to you that are directly related to your order. We will never send promotional or other emails without your permission. Signing up for our newsletter is optional, and once subscribed, you may unsubscribe at any time.

Where is my order shipped from?
Most orders are shipped from our Cincinnati, OH and Rochester, NY locations. Some items ship directly from the manufacturer.

How long will it take to receive my order?
In stock items are normally shipped within 1-2 days of cleared payment. UPS Ground shipments generally take 3-5 business days for delivery; USPS Priority Mail is normally delivered within 2-3 business days. Expedited shipping services are available and will be presented to you at checkout. We make every effort to ship expedited orders the same day they are received.