Shipping InformationIn stock items generally ship within 1 to 2 full business days of cleared payment. Orders are shipped Monday - Friday, excluding Federal holidays.
You will be presented with shipping options on the checkout page. For your convenience, we offer a variety of shipping methods including USPS Priority and Express Mail and UPS Ground, 2nd Day Air and Next Day Air shipping.
Free shipping items are shipped via the following methods: USPS First Class Mail, USPS Priority Mail or UPS Ground.
For expedited shipping orders, we make every effort to ship your order the same day, provided the order is received prior to 2:00 p.m. EST.
Shipping costs are based on package weight and destination. Shipping costs may be calculated prior to checkout by using the Shipping Estimator located on the shopping cart page.
Returns Information KT Pet Supply wants you to be thrilled with your shopping experience! If for any reason you are dissatisfied with your purchase, we offer 30 Day, No Hassle returns.
- Returns are accepted within 30 days of original purchase date for a full refund, less original shipping charges
- Items must be in new condition with the original packaging and free of pet hair, debris, odor, chew marks and/or other damage or alterations
- Items displaying excessive wear or any damage/alteration are not eligible for return
- After 30 days, please contact the manufacturer for warranty assistance
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